🔄 Refund & Return Policy

Last Updated: January 2026

At THELUZORA, we prioritize hygiene and quality.

1. Returns

Due to the nature of skin-care products, opened or used items are not returnable.

Returns are accepted only if:

• Product is damaged or leaking

• Wrong product is delivered

2. Reporting Timeline

Issues must be reported within 48 hours of delivery with clear photos or videos.

3. Refunds

• Approved refunds are processed to the original payment method

• Processing time: 5–10 business days

• Shipping charges are non-refundable

4. Cancellations

Orders can be cancelled before dispatch only.

5. Contact for Returns

📧 infotheluzora@gmail.com
📞 +91 6301 435 783